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After some discussion, the casino offered the player a bonus in compensation for the loss of their winnings in this case. The player agreed with this outcome, and so the complaint was resolved. The player requires an overview of his deposits and withdrawals. The issue was successfully resolved and the player received the requested data. The player from Austria had deposited 150 euros via bank transfer and Rapid Transfer.
Quid du service client sur le casino en ligne Alexander Casino ?
You have the opportunity to be the first to evaluate and rate this casino on our website, regardless of whether your experience was positive or negative. Discuss anything related to Alexander Casino with other players, share your opinion, or get answers to your questions. Browse all bonuses offered by Alexander Casino, including their no deposit bonus offers and first deposit welcome bonuses. We did not find any unfair or predatory rules in the Terms and Conditions of Alexander Casino during our review.
Because of these complaints, we've given this casino 750 black points in total, out of which 750 come from related casinos. You can find more information about all of the complaints and Alexandarcasino black points in the 'Safety Index explained' part of this review. As far as we know, no relevant casino blacklists include Alexander Casino. If a casino has landed itself a spot on a blacklist such as our Casino Guru blacklist, this could mean that the casino has mistreated its customers. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly.
Jeux en Vedette sur Alexander Casino
It turned out that the wagering requirements for the deposit bonus were not met at the time he requested a withdrawal. The casino restored the confiscated winnings disputed winnings, and the player was provided with a chance to meet the requirements. Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent. The player from France deposited 50 euros on the HiperWin website but couldn't access the sportsbook.
Alexander Casino Conclusion
The Complaints Team had agreed to contact the casino after the two-week period if the funds hadn't been received. The player later confirmed that the issue had been resolved as the money had been successfully transferred to his bank account. Consequently, the Complaints Team had closed the complaint as 'resolved'. There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos.
- The complaint was initially rejected due to the player registering from a country different from their actual location.
- The complaint was resolved as the player received his withdrawal.
- Consequently, the Complaints Team had closed the complaint as 'resolved'.
- Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
- The player requires an overview of his deposits and withdrawals.
- The casino had deducted 400 USD from her balance, stating that the maximum withdrawal from a bonus was 100 USD.
Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. Judging by the responses we have received, we consider the customer support of Alexander Casino to be good. The player from Norway has requested a withdrawal prior to submitting this complaint. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved. The player from Norway tried to request a withdrawal, but the casino accused him of bonus abuse and confiscated all accumulated winnings.
The player from Brazil had had difficulties withdrawing his winnings from an online casino due to a specific document request from the casino. The document that the casino had requested was reportedly non-existent according to the player's bank. The player had favored using PIX for transactions, which had necessitated only a CPF for payment.
Service client de Alexander Casino
The following table provides details on the casino's win and withdrawal limits. A player from France is facing a withdrawal issue for a payout due to an unwanted 5 euros bonus, which we canceled after playing a few rounds of roulette. The player later informed us that the casino paid him out, so we closed the complaint as resolved.
The player had expressed satisfaction with this resolution and had requested the closure of her complaint. The player from Norway had a withdrawal of 1,600 Euro pending from an online casino. Despite receiving a confirmation email from the casino stating that the withdrawal had been approved, the player hadn't received the funds. The Complaints Team had advised the player that the processing of withdrawals could sometimes take up to two weeks. The player was dissatisfied with this response and had demanded immediate intervention.